MGLionBet Privacy Policy – Your Data, Your Rights, Our Commitment

1Introduction

This Privacy Policy describes how MGLionBet ("we," "us," "the Platform") collects, uses, stores, and protects personal information provided by or generated by players ("you," "the Player") when using the MGLionBet website, mobile platform, and any associated services.

MGLionBet is committed to handling personal data responsibly and transparently. We understand that Pakistani players entrust us with sensitive information – including mobile wallet details, government ID documents, and financial transaction records – and we take that responsibility seriously. This Policy is designed to give you a clear, plain-language explanation of exactly how that information is handled.

By registering an account with MGLionBet or continuing to use the platform, you acknowledge that you have read this Privacy Policy and agree to its terms. This Policy should be read alongside the MGLionBet Terms and Conditions.

2Data We Collect

MGLionBet collects different categories of personal data depending on how you interact with the platform. The table below sets out the main categories:

3How We Collect Your Data

MGLionBet collects personal data through the following methods:

Direct Collection

You provide data directly to MGLionBet when you register an account, complete a KYC (Know Your Customer) verification, make a deposit or withdrawal, contact customer support, respond to a survey or promotion, or update your account settings. This is the most significant source of personal data and covers identity, contact, and financial information.

Automated Collection

MGLionBet automatically collects technical and gaming activity data whenever you use the platform. This includes your IP address, device characteristics, session timing, pages visited within the platform, and the bets you place. This data is collected using server logs, cookies, and similar tracking technologies. See Section 7 for details on cookies.

Third-Party Sources

In some cases, MGLionBet may receive data about you from third parties, including:

• Identity verification services that confirm the authenticity of documents you submit.
• Payment providers such as Easypaisa and JazzCash who confirm the status of transactions.
• Fraud prevention and anti-money laundering screening services that check against sanctions lists or fraud databases.

Data received from third-party sources is used only for the specific purposes for which it was collected and is subject to the same protections as data you provide directly to MGLionBet.

4Why We Use Your Data

MGLionBet uses personal data only for legitimate purposes. The main reasons are set out below alongside the legal basis that justifies each use:

• Account Management: To create and maintain your MGLionBet account, verify your identity, and manage your access to the platform. Legal basis: contract performance.
• Payment Processing: To process deposits and withdrawals in PKR through Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and card networks. Legal basis: contract performance.
• KYC and Age Verification: To comply with our obligation to prevent underage gambling and to verify that withdrawal recipients match registered account holders. Legal basis: legal obligation.
• Anti-Money Laundering (AML) Compliance: To monitor transactions for unusual patterns and report suspicious activity to relevant authorities as required by applicable regulations. Legal basis: legal obligation.
• Fraud Prevention: To detect and prevent fraudulent account activity, bonus abuse, and unauthorised access to MGLionBet accounts. Legal basis: legitimate interest.
• Customer Support: To respond to your queries, resolve disputes, and manage complaints effectively. Legal basis: contract performance and legitimate interest.
• Responsible Gaming: To monitor gaming activity and apply responsible gaming limits that you request. Legal basis: legitimate interest and legal obligation.
• Platform Improvement: To analyse aggregated usage patterns and improve the MGLionBet user experience. Legal basis: legitimate interest. Aggregated analytics do not identify individual players.
• Marketing Communications: To send you promotions, bonus offers, and platform updates by email or SMS. Legal basis: consent. You can withdraw this consent at any time by contacting support or using the unsubscribe mechanism in any marketing message.

5Who We Share Your Data With

MGLionBet shares personal data only with the categories of third parties described below and only to the extent necessary for the stated purpose:

Payment Processors

To process PKR transactions, MGLionBet shares relevant payment reference data with Easypaisa, JazzCash, NayaPay, SadaPay, bank partners, and Visa/Mastercard processing networks. These providers are bound by their own privacy policies and financial regulation security requirements. MGLionBet does not share more data than each provider needs to complete the specific transaction.

Identity Verification Partners

To perform KYC verification, MGLionBet may share identity documents with accredited verification service providers. These partners process documents securely and return a verification result to MGLionBet. Document images are not retained by MGLionBet after verification is complete.

Game Providers

Third-party game providers whose software is hosted on the MGLionBet platform may receive a session token and anonymised player identifier to enable game functionality. They do not receive your name, CNIC, mobile number, or financial details.

Fraud and AML Services

MGLionBet uses third-party screening tools to check player accounts against sanctions lists and fraud databases. These services receive the minimum data necessary for the screening query and are contractually restricted from using it for any other purpose.

Legal and Regulatory Authorities

MGLionBet will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law. We will notify affected players of such disclosures where we are legally permitted to do so.

6Payment Data and PKR Transactions

Because MGLionBet operates exclusively in Pakistani Rupees and relies on Pakistani mobile wallet infrastructure, payment data handling deserves specific attention. When you make a deposit or withdrawal through Easypaisa or JazzCash, the transaction is initiated through that provider's secure interface. MGLionBet receives a transaction confirmation reference and the amount in PKR. We do not receive or store your Easypaisa or JazzCash PIN, password, or account credentials.

For bank IBFT transfers, MGLionBet receives your bank account title and account number as provided by you for the purpose of processing the withdrawal. This information is used only for that specific transaction and is stored securely in your MGLionBet account record.

All transaction records are retained for a minimum period in accordance with anti-money laundering regulations (see Section 9 on retention). Your full PKR transaction history is accessible to you at any time from within your MGLionBet account dashboard.

Payment Name Matching

MGLionBet verifies that the name on your registered payment method matches your MGLionBet account name as part of our anti-fraud and AML controls. Withdrawals to payment accounts that do not match your registered identity are not processed. This data comparison is performed internally and the result is stored as part of your account verification record.

7Cookies and Tracking Technologies

MGLionBet uses cookies and similar technologies to make the platform function correctly, improve your experience, and collect analytics data. A cookie is a small text file placed on your device when you visit the MGLionBet website. The types of cookies MGLionBet uses are described below:

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your MGLionBet account. Disabling analytics or marketing cookies will not affect your ability to play games or make transactions.

MGLionBet does not use third-party advertising cookies to serve targeted advertisements on other websites based on your MGLionBet activity.

8Data Security

MGLionBet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS Encryption: All data transmitted between your device and MGLionBet servers is encrypted. The padlock icon in your browser confirms this when you visit MGLionBet.
• Encrypted Data Storage: Sensitive data including identity documents and financial records is stored in encrypted form on secure servers. Access is restricted to authorised MGLionBet personnel who need it for their specific job function.
• Access Controls: Internal access to personal data is controlled on a role-based basis. Staff cannot access player data that is not relevant to their role.
• Two-Factor Authentication (2FA): MGLionBet offers 2FA to all players and uses it internally for all staff accessing player data systems.
• Regular Security Audits: MGLionBet conducts regular internal and third-party security reviews of our infrastructure and data handling practices.
• Incident Response: In the event of a data breach that poses a risk to players, MGLionBet will notify affected players and relevant authorities within the timeframes required by applicable law.

9How Long We Keep Your Data

MGLionBet retains personal data only for as long as necessary for the purpose for which it was collected, or for as long as required by law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active MGLionBet account plus a minimum of five years following account closure. This is required by anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping obligations.
• Gaming Activity Data: Retained for three years from the date of the activity for responsible gaming analysis and dispute resolution purposes.
• Customer Support Communications: Retained for two years from the closure of the relevant support case.
• Marketing Consent Records: Retained for the duration of your consent and for one year following any withdrawal of consent, as evidence of the consent history.
• Technical Logs: Retained for 90 days under normal circumstances and up to one year where suspicious activity is under investigation.

When data is no longer required for its original purpose and no longer needs to be retained for legal compliance, MGLionBet securely deletes or anonymises it.

10Your Rights Over Your Personal Data

MGLionBet respects your rights in relation to your personal data. The rights below are available to all registered MGLionBet players:

To exercise any of these rights, contact the MGLionBet Data team via email at support@mglionbet.bet with the subject line "Data Rights Request." We will verify your identity before processing the request and respond within 30 days.

11Minors and Under-18 Protection

The MGLionBet platform is strictly for adults aged 18 and over. MGLionBet does not knowingly collect personal data from individuals under the age of 18. If we discover that personal data belonging to a minor has been collected, that data will be deleted immediately and the associated account will be permanently closed.

Parents and guardians who believe that a minor may have registered an MGLionBet account should contact us immediately at support@mglionbet.bet so that we can investigate and take the necessary action. MGLionBet will cooperate fully with any request from a parent or guardian to delete a minor's data.

MGLionBet uses age verification checks as part of the KYC process to prevent underage access. We also support parental control software tools that can be used to restrict access to online gambling platforms at the device level.

12Changes to This Privacy Policy

MGLionBet may update this Privacy Policy from time to time as our services evolve, as new data practices are introduced, or in response to changes in applicable law. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Where reasonably practicable, send a notification to your registered MGLionBet email address or mobile number summarising the key changes at least 14 days before they take effect.
• For non-material changes such as clarifications, typographical corrections, or minor restructuring that does not alter the substance of any provision, updates may take effect immediately without prior notification.

Your continued use of the MGLionBet platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a material change, you may close your account and request deletion of your data as described in Section 10.

13Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way MGLionBet handles your personal data, please contact us using the details below:

• Email: support@mglionbet.bet – use the subject line "Privacy Policy Query" or "Data Rights Request" for faster routing to the correct team.
• Live Chat: Available 24/7 within the MGLionBet platform. For data rights requests we will ask you to follow up in writing via email, but live chat can be used for initial queries.

We are committed to responding to all privacy-related queries within 5 working days for general questions and within 30 days for formal data rights requests. For related policies, please also review the MGLionBet Terms and Conditions and the Responsible Gaming page.